If you have any questions, please do not hesitate to email us at cs@myradiostore.com.
Delivery times are guaranteed by MyRadioStore to be delivered by the end of the day on the last shipping day for the shipping method selected.
MyRadioStore ships using a number of carriers, and we are unable to offer you the option of the specific carrier and service with which your order will ship.
MyRadioStore is here to serve your needs today, tomorrow, and in the future. With as much experience with XM Satellite Radio hardware, accessories and service as XM Satellite Radio itself -- and now Sirius Satellite Radio -- we have what it takes for continued success. At MyRadioStore, we strive to give you the best service, with the best possible suggestions and answers to your tough XM and Sirius related questions. What does it all mean? You can do business with MyRadioStore with confidence.
Please visit our 24 hour Order Status page for the most up to the minute information about your order. Our order status page also has Order Tracking, your radio ID/ESN number (if you purchased a radio receiver from us), and you can even reprint your invoice if needed.
You may also call us during the hours posted at the top of this page.
Toll-Free: 1-866-463-3396
Phone: 718-576-1557
FAX: 718-576-1890
Or, email us any time. We usually respond within minutes during business hours:
Customer service: cs@myradiostore.com
Returns: returns@myradiostore.com
Technical Support: techsupport@myradiostore.com
MyRadioStore will ship orders to Canada using UPS Standard or UPS Express ONLY. We are not set up for any other international shipping method and cannot accommodate special requests. PLEASE NOTE: Any applicable duties, taxes or brokerage fees are the customer's responsibility and are NOT INCLUDED in the shipping cost. UPS will need to collect these additional charges at the time of delivery. If you refuse these charges, your item(s) will be returned to us and we will withhold any additional return shipping charges applied to the shipment by UPS.
*Delivery times vary based on destination.
To obtain an RMA Number, please email returns@myradiostore.com, or call 718-576-1557.
Orders placed through MyRadioStore are covered by our 30-day no-hassle return policy, starting from the day your order is marked DELIVERED to you by the shipper, unless otherwise noted within the product description. All sales of XM Satellite Radio subscription cards, professional installation cards, warranty/repair cards, and MyRadioStore gift certificates are considered FINAL, and are not eligible for returns, exchanges, or refunds, in whole or in part. Items initially purchased with store credit or with a MyRadioStore gift certificate and later returned will only be refunded in the form of store credit.
To obtain a no-hassle refund, you must email or call us and obtain an RMA number before returning any product and be sure to write it clearly on the outside of the package. We reserve the right to refuse any products returned to us without a return authorization number clearly written on the outside of the return package. All returns or exchanges MUST be postmarked within 3 business days after an RMA number is issued. Please keep products and packaging in like-new condition when returning for a refund to avoid fees for damaged/missing items. Packaging may be opened, but ALL items must be present including the packaging itself, included literature, and most importantly the UPC bar code and Radio ID on the product. Items that have been physically damaged and show clear signs of wear also cannot be returned.
Items returned within 30 days of delivery are entitled to a refund of the purchase price. In most cases, we will accept returns for refund for up to 60 days after delivery. Items returned 31-60 days after the date of delivery being subject to a 25% restocking fee based on product purchase price. After 30 days, if your item is defective, you must contact the manufacturer of the product for applicable warranty service, repair, or replacement. This EXCLUDES any Pioneer Electronics and Precision Interface Electronics products. Please contact MyRadioStore for applicable warranty service within the manufacturer's stated warranty period for that product.
Items cannot be returned without both the original UPC and the original Radio ID bar codes left intact on the packages. Clipped bar codes are NOT accepted, even if re-attached to the original packaging.
We will be happy to help you with the details of packaging and shipping your merchandise for refund, or exchange if defective. Some limitations and restrictions apply. Replacements for defective items are shipped via ground upon return of the defective item, usually within 1-3 business days.
NOTE: Shipping and handling fees are non-refundable. Return shipping charges must be paid for by purchaser regardless of the reason. It is up to the customer to purchase insurance and obtain tracking information from the carrier of your choice. We cannot be held liable for return packages that are lost or damaged in shipping from you.
If within 30 days of purchase you believe your product(s) to be defective, please contact us immediately via email or phone so we may troubleshoot the product with you. If troubleshooting does not resolve the issue, we will issue an RMA# and you may return the product at your expense to us for further testing, troubleshooting and possible exchange. Once returned, the items will be fully tested, and if found defective, we will refund your return shipping expenses only up to the original shipping charged at time of purchase. Repaired or exchanged product(s) will be shipped to you at our expense using our choice of shipping method. We recommend returning defective items via the least expensive method available to you with tracking and insurance, as we cannot be held liable for misdirected, damaged or lost packages.
After 30 days, if your item is defective, you must contact the manufacturer of the product for applicable warranty service, repair, or replacement. This EXCLUDES any Pioneer Electronics and Precision Interface Electronics products. Please contact MyRadioStore for applicable warranty service within the manufacturer's stated warranty period for that product.
MyRadioStore is not responsible for items that may be damaged, lost, or missing by the shipping company, or "carrier" (UPS, USPS, etc.). All shipments are fully insured with the respective carrier. All products and packaging should be carefully inspected upon receipt. Any and all claims regarding wrong item shipped, missing items, or items damaged in shipping must be made to us by email or phone within 7 (seven) calendar days of your order being marked delivered to you by the carrier, after that we can no longer file any claims. If necessary, purchaser should alert the carrier and MyRadioStore that a claim needs to be filed for that shipment. You may be required to present the damaged merchandise to UPS for their review. This process takes 1-7 business days depending on the case as determined by UPS. Once the claim is approved, we will re-ship your item at no additional charge.
If we shipped you the wrong item, we will ship out the correct item to you at no additional charge. We will ask that you return the incorrect item to us. An RMA number will be issued and you will be fairly compensated for your return shipping expenses. We reserve the right to choose a shipping method for your replacement, normally matching the same in-transit time as your original shipment.
If an item is missing, we will review the order during the packing process (video records, correct package weight, etc.). If we determine that the item was in fact omitted through our error, we can either offer a refund or we can ship the item out at no additional charge to you. Shipping method will be equal in speed to the original shipping method at time of order (Air or Express service may not apply to shipments going to Hawaii, Alaska, or Canada). If a piece is missing due to a manufacturer's error (e.g. a missing cable in a receiver box), we may elect to ship the missing piece with the carrier and shipping method of our choice.
We strive to ship products out as soon as possible. Once items are shipped, MyRadioStore has no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier.
If necessary, MyRadioStore will aid in the filing of an appropriate claim with the carrier in the event of package loss or damage. Due to the promotional shipping rates we offer, we cannot refund shipping charges regardless of reason for delayed shipments.
Although we strive to provide accurate pricing information, typographical or pricing errors may occur. In the event that a price shown is incorrect, we have the right to refuse or cancel the order at our sole discretion. We may also contact you for instructions or notify you of the cancellation.
We attempt to be as accurate as possible with our product descriptions and photos. We do not provide any warranty that the descriptions or photos will be accurate, complete, current or error-free. In the event that a product you purchased from us is not exactly as described or pictured, your sole remedy will be to return the unopened and unused product to us for a refund.