If you have any questions, please do not hesitate to contact us via email at cs@myradiostore.com, or by phone at the number listed above.
For orders placed after 4:00PM Eastern Time on 11/27/2011, orders may be returned within 60 calendar days from the date the order was placed. For orders placed before 4:00PM Eastern Time on 11/27/2011 orders may be returned within 45 calendar days from the date the order was placed for a complete refund of the merchandise total, less any shipping discount, unless otherwise specified within a product's description.
To obtain an RMA Number, please email returns@myradiostore.com, or call (1-718-576-1557 for international customers).
To obtain a no-hassle refund, you must email or call us and obtain an RMA number before returning any product. We reserve the right to refuse any products returned to us without a return authorization number clearly written on the outside of the return package. All returns or exchanges MUST be postmarked within 3 business days of an RMA number being issued. Products and packaging must be in like-new condition when returning for a refund. Returns containing incomplete items or damaged product packaging will be subject to a restocking fee. Packaging may be opened, but ALL items must be present including the packaging itself, included literature, and most importantly the UPC bar code and Radio ID on the product. Items that have been physically damaged and show clear signs of wear cannot be returned.
All sales of XM Satellite Radio subscription cards, professional installation cards, and warranty/repair cards are considered final unless specifically noted on the product page at the time of purchase; and are not eligible for returns, exchanges, or refunds, in whole or in part.
If your item is defective, you must contact the manufacturer of the product for applicable warranty service, repair, or replacement. This EXCLUDES any Precision Interface Electronics products. Please contact MyRadioStore for applicable warranty service within the manufacturer's stated warranty period for these products.
Items cannot be returned without both the original UPC and the original Radio ID bar codes left intact on the packages. Clipped bar codes are NOT accepted, even if re-attached to the original packaging.
We will be happy to help you with the details of packaging and shipping your merchandise for refund, or exchange if defective. Some limitations and restrictions apply. Replacements for defective items are shipped via our "Standard Shipping" method; and normally leave our warehouse within 1-3 business days of receiving and processing your returned merchandise.
NOTE: Shipping fees, handling fees, and order and shipping discounts are non-refundable. If a discount was applied to your order at the time of purchase, your refund will be processed with a credit totaling the returned merchandise purchase price, less any order and shipping discount and shipping charges. Return shipping charges must be paid for by purchaser regardless of the reason for return. It is up to the customer to purchase insurance and obtain tracking information from the carrier of your choice. We cannot be held liable for return packages that are lost or damaged in shipping from you.
Delivery times are guaranteed by MyRadioStore based on the destination and shipping method selected, within the following guidelines.
MyRadioStore ships using a number of carriers, and we are unable to offer you the option of the specific carrier and service with which your orders will ship if you use our "Standard Shipping" service.
Please visit our Order Status page for tracking information about your order. Our Order Status page also has Order Tracking, the Radio ID/ESN number (if you purchased a receiver), and the ability to reprint your invoice.
You may also call us by telephone. We're available .
Or, email us any time, being sure to include your order number. We usually respond within minutes during business hours:
MyRadioStore will ship orders to Canada using UPS Standard or UPS Express ONLY. We are not set up for any other international shipping method and cannot accommodate special requests. PLEASE NOTE: Any applicable duties, taxes or brokerage fees are the customer's responsibility and are NOT INCLUDED in the shipping cost. UPS will need to collect these additional charges at the time of delivery. If you refuse these charges, your item(s) will be returned to us and we will withhold any additional return shipping charges applied to the shipment by UPS.
*Delivery times vary based on destination.
If, within 30 days of purchase, you believe your product(s) to be defective, please contact us immediately via email or phone so we may troubleshoot the problem. If troubleshooting does not resolve the issue, we will issue an RMA so you may return the product, at your expense, to us for further testing, troubleshooting and possible exchange. Once returned, the items will be fully tested, and if found defective, we will refund your return shipping expenses only up to the original shipping charged at time of purchase. Repaired or exchanged product(s) will be shipped to you at our expense using our "Standard Shipping" method. We recommend returning defective items via the least expensive method available to you with tracking and insurance, as we cannot be held liable for misdirected, damaged or lost packages.
After 30 days, if your item is defective, you must contact the manufacturer of the product for applicable warranty service, repair, or replacement. This EXCLUDES any Precision Interface Electronics products. Please contact MyRadioStore for applicable warranty service within the manufacturer's stated warranty period for that product.
Damaged & Missing Orders: All shipments are insured by MyRadioStore against loss and damage while in transit. While MyRadioStore is not directly financially responsible for loss or damage, we will work with our carriers and insurers to initiate and resolve a claim on the lost or damaged shipment. If your order is damaged or missing after being reported delivered by the carrier, you must contact MyRadioStore within 4 calendar days. We will initiate a claim, and, upon the claim being paid to MyRadioStore, we will either issue to you a refund for the order value, or ship a replacement of the damaged or missing order. While a claim is pending, MyRadioStore may, at its sole discretion, ship a replacement to you. If a replacement is shipped to you while a claim is pending, a refund will not be issued to you upon claim settlement. Please note that you may be required to present the damaged merchandise to our carrier for inspection. You may also be required to sign and return a legally binding claim form.
Incorrect Items Received: If you receive an incorrect item we will correct the error at no additional charge. If you receive an incorrect item, we may ask that you return the item to us. We reserve the right to choose a shipping method for your replacement at our sole discretion, but generally ship with a method resulting in the same or shorter time-in-transit as your original shipment.
Missing Item(s): If your order is incomplete, we will ship the missing item(s) to you at no additional charge. There may be a delay of one business day from the time we were notified of the error before any missing items ship, to allow time for us to review warehouse activity to ensure the error was on our part, and not that of our carriers. We reserve the right to choose a shipping method for missing items at our sole discretion, but generally ship with a method resulting in the same or shorter time-in-transit as your original shipment.
Although we strive to provide completely accurate information, typographical and pricing errors may occasionally occur. In the event that a price shown is incorrect, we reserve the right to refuse or cancel any errant orders at our sole discretion. We provide no warranty that the descriptions or photos displayed on our site will be accurate, complete, current or error-free. In the event that a product you purchased from us is not exactly as described or pictured, your sole remedy will be to return the unopened and unused product to us for a refund.
