Store Policies
If you have any questions, please do not hesitate to contact us via email at cs@myradiostore.com, or by phone at 1-866-463-3396 (Available by phone Weekdays 9AM-9PM & Saturdays 11AM-7PM Eastern Time)
These policies apply only to orders placed after 12:01 AM Eastern Time on Sunday, July 18, 2010. If you ordered prior to this time, you are covered by another policy.
Free Shipping Offer
Any order placed during our "Free Shipping Offer" promotional period (starting at 12:01AM ET on July 18, 2010, and ending at any time as determined by MyRadioStore) shipping to the United States qualifies for Free Promotional Shipping. This offer does not apply retroactively to orders placed outside of the promotional period, and cannot be combined with any other discount offer. You must choose the "Promotional Shipping" option during checkout for discount to be applied.
Orders placed using the "Free Shipping Offer" will be shipped using our Standard Shipping service, with guaranteed delivery within 1-6 business days after the order was placed.
Orders placed with "Standard Shipping" (including those taking advantage of the "Free Shipping Offer") will be shipped with a carrier and shipping method selected by MyRadioStore to ensure delivery within 1-6 business days; with a business day defined as Monday-Friday, excluding any national or carrier-recognized holidays. If your order's first delivery attempt occurs on or after the 7th business day, you may request a refund on your shipping charge. Delivery guarantee does not apply if a delay was caused by a mechanical failure with one of our carriers, a misrouting or missorting by one of our carriers, a lost package by one of our carriers after it has left our warehouse, weather delays, natural disasters, acts of terrorism, or acts of God. Delivery guarantee does not apply if, at the time of checkout, you fail to provide a valid shipping address that cannot be verified against carrier address databases, or if you fail to provide a billing address that can be verified with your credit/debit card company; as these will delay our ability to process your order. If you order requires you to sign for delivery, and you are unavailable to sign on the first delivery attempt, the delivery guarantee does not apply if the delivery attempt was made within 1-6 business days from the date of shipping.
Return Policy
Orders may be returned within 45 calendar days from the date the order was placed for a complete refund of the merchandise total, less any shipping discount, unless otherwise specified within a product's description.
To obtain an RMA Number, please email returns@myradiostore.com, or call 1-866-463-3396 (1-718-576-1557 for international customers).
To obtain a no-hassle refund, you must email or call us and obtain an RMA number before returning any product. We reserve the right to refuse any products returned to us without a return authorization number clearly written on the outside of the return package. All returns or exchanges MUST be postmarked within 3 business days of an RMA number being issued. Products and packaging must be in like-new condition when returning for a refund. Returns containing incomplete items or damaged product packaging will be subject to a restocking fee. Packaging may be opened, but ALL items must be present including the packaging itself, included literature, and most importantly the UPC bar code and Radio ID on the product. Items that have been physically damaged and show clear signs of wear cannot be returned.
All sales of XM Satellite Radio subscription cards, professional installation cards, and warranty/repair cards are considered final unless specifically noted on the product page at the time of purchase; and are not eligible for returns, exchanges, or refunds, in whole or in part.
If your item is defective, you must contact the manufacturer of the product for applicable warranty service, repair, or replacement. This EXCLUDES any Precision Interface Electronics products. Please contact MyRadioStore for applicable warranty service within the manufacturer's stated warranty period for these products.
Items cannot be returned without both the original UPC and the original Radio ID bar codes left intact on the packages. Clipped bar codes are NOT accepted, even if re-attached to the original packaging.
We will be happy to help you with the details of packaging and shipping your merchandise for refund, or exchange if defective. Some limitations and restrictions apply. Replacements for defective items are shipped via our "Standard Shipping" method; and normally leave our warehouse within 1-3 business days of receiving and processing your returned merchandise.
NOTE: Shipping fees, handling fees, and order and shipping discounts are non-refundable. If a discount was applied to your order at the time of purchase, your refund will be processed with a credit totaling the returned merchandise purchase price, less any order and shipping discount and shipping charges. Return shipping charges must be paid for by purchaser regardless of the reason for return. It is up to the customer to purchase insurance and obtain tracking information from the carrier of your choice. We cannot be held liable for return packages that are lost or damaged in shipping from you.
Delivery Information
Delivery times are guaranteed by MyRadioStore based on the destination and shipping method selected, within the following guidelines.
- Shipping time is calculated in business days, and does not include Saturdays, Sundays, and/or carrier shipping holidays.
- For orders completed after 4:29PM Eastern Time Monday-Friday, on holidays, on weekends, add one business day to all delivery times.
- If we are unable to validate your shipping address, or if we are unable to verify your billing address or payment information associated with your credit card or PayPal account, your order may be delayed and shipping time guarantees will not apply until the issue is resolved.
- Our shipping guarantee covers only the cost of shipping as charged to you. In the rare event that an order is delivered late, we will refund the shipping cost charged on your order, less any order and shipping discounts first. Delivery guarantee does not apply if a delay was caused by a mechanical failure with one of our carriers, a misrouting or missorting by one of our carriers, a lost package by one of our carriers after it has left our warehouse, weather delays, natural disasters, acts of terrorism, or acts of God.
- We are required to collect 8.625% sales tax from New York State residents.
- Shipping charges are NON-REFUNDABLE regardless of reason.
- MyRadioStore reserves the right to refuse any order for any reason. We will do our best to contact you with the specific reason and will work with you on a revised order if possible.
- Promotional offers are valid while supplies of promotional items last. If promotional item is unavailable at time of shipping, you will be notified.
MyRadioStore ships using a number of carriers, and we are unable to offer you the option of the specific carrier and service with which your orders will ship if you use our "Standard Shipping" service.
Customer Service & Order Status
Please visit our Order Status page for tracking information about your order. Our Order Status page also has Order Tracking, the Radio ID/ESN number (if you purchased a receiver), and the ability to reprint your invoice.
You may also call us by telephone. We're available Available by phone Weekdays 9AM-9PM & Saturdays 11AM-7PM Eastern Time.
- Toll-Free: 1-866-463-3396
- International: 1-718-576-1557
- FAX: 1-718-576-1890
Or, email us any time, being sure to include your order number. We usually respond within minutes during business hours:
- Customer service: cs@myradiostore.com
- Returns: returns@myradiostore.com
- Technical Support: techsupport@myradiostore.com
International Sales (Canada only)
MyRadioStore will ship orders to Canada using UPS Standard or UPS Express ONLY. We are not set up for any other international shipping method and cannot accommodate special requests. PLEASE NOTE: Any applicable duties, taxes or brokerage fees are the customer's responsibility and are NOT INCLUDED in the shipping cost. UPS will need to collect these additional charges at the time of delivery. If you refuse these charges, your item(s) will be returned to us and we will withhold any additional return shipping charges applied to the shipment by UPS.
- Shipping cut-off for Canadian shipments is 4:29PM Eastern Time.
- UPS Standard shipping time is in an average of 3 - 7 business days*.
- UPS Express shipping time is an average of 1 - 2 business days*, but may take longer if items are held at customs.
- All exchange and return policies apply to orders shipping to Canadian addresses.
- If your order contains one or more items normally shipped directly from a manufacturer (including ProFit VSM & VSM Legend mounts, Bracketron CBM mounts, and Blitzsafe products): The item(s) will first be shipped to us, and then combined with the remainder of your order (if any). Only when all items are available at our warehouse will your order be shipped. An additional $10 surcharge will apply to your order, and may delay the shipping of your order by several days.
- The shipping charge displayed during checkout by MyRadioStore includes shipping/transportation charges, insurance fees, and a handling fee ONLY.
- Duties, taxes, and/or brokerage fees are NON-refundable as they are collected by government agencies.
- We will not ship any order to Canada as a "Gift."
*Delivery times vary based on destination.
Defective Items
If, within 30 days of purchase, you believe your product(s) to be defective, please contact us immediately via email or phone so we may troubleshoot the problem. If troubleshooting does not resolve the issue, we will issue an RMA so you may return the product, at your expense, to us for further testing, troubleshooting and possible exchange. Once returned, the items will be fully tested, and if found defective, we will refund your return shipping expenses only up to the original shipping charged at time of purchase. Repaired or exchanged product(s) will be shipped to you at our expense using our "Standard Shipping" method. We recommend returning defective items via the least expensive method available to you with tracking and insurance, as we cannot be held liable for misdirected, damaged or lost packages.
After 30 days, if your item is defective, you must contact the manufacturer of the product for applicable warranty service, repair, or replacement. This EXCLUDES any Precision Interface Electronics products. Please contact MyRadioStore for applicable warranty service within the manufacturer's stated warranty period for that product.
Damaged & Missing Orders, and Incorrect Items
Damaged & Missing Orders: All shipments are insured by MyRadioStore against loss and damage while in transit. While MyRadioStore is not directly financially responsible for loss or damage, we will work with our carriers and insurers to initiate and resolve a claim on the lost or damaged shipment. If your order is damaged or missing after being reported delivered by the carrier, you must contact MyRadioStore within 4 calendar days. We will initiate a claim, and, upon the claim being paid to MyRadioStore, we will either issue to you a refund for the order value, or ship a replacement of the damaged or missing order. While a claim is pending, MyRadioStore may, at its sole discretion, ship a replacement to you. If a replacement is shipped to you while a claim is pending, a refund will not be issued to you upon claim settlement. Please note that you may be required to present the damaged merchandise to our carrier for inspection. You may also be required to sign and return a legally binding claim form.
Incorrect Items Received: If you receive an incorrect item we will correct the error at no additional charge. If you receive an incorrect item, we may ask that you return the item to us. We reserve the right to choose a shipping method for your replacement at our sole discretion, but generally ship with a method resulting in the same or shorter time-in-transit as your original shipment.
Missing Item(s): If your order is incomplete, we will ship the missing item(s) to you at no additional charge. There may be a delay of one business day from the time we were notified of the error before any missing items ship, to allow time for us to review warehouse activity to ensure the error was on our part, and not that of our carriers. We reserve the right to choose a shipping method for missing items at our sole discretion, but generally ship with a method resulting in the same or shorter time-in-transit as your original shipment.
Pricing and Content Information
Although we strive to provide completely accurate information, typographical and pricing errors may occasionally occur. In the event that a price shown is incorrect, we reserve the right to refuse or cancel any errant orders at our sole discretion. We provide no warranty that the descriptions or photos displayed on our site will be accurate, complete, current or error-free. In the event that a product you purchased from us is not exactly as described or pictured, your sole remedy will be to return the unopened and unused product to us for a refund.
